How do I use my American Express Gift Card to shop in-store? 1. Be sure to know your balance before you shop. Check your balance at https://balance.amexgiftcard.com or call 1-888-846-4308.
Why does my American Express gift card keep declining?
Your Gift Card may be declined if there aren't enough available funds to cover the amount of your purchase or a pre-authorization request. Some types of businesses request a pre-authorization for a dollar amount that may be higher than your actual purchase.
Why is there no balance on my gift card?
Maybe the card wasn't activated properly when it was bought. Maybe someone who gave you the card made a mistake and gave away a card they've already used. It can happen. I once ran into a problem when we bought gift cards — which were not compromised — and a clerk at the store had some trouble running the card.
How do I check the balance on my American Express Serve gift card?
Check your Serve Available Balance or your transaction history anytime with these options:
- Log in to your Account online or through the Serve Mobile App* and select your Main Account.
- Text “BAL” to 73783 for your Available Balance if you are enrolled in text alert notifications*
Why won t my amex gift card work online?
You may be unable to redeem your AMEX gift card online when there is a technical issue with AMEX, the parent company that issues AMEX gift cards. You can try redeeming your AMEX gift card as often as possible, but the issue will persist. Therefore, this is not an error from you but a network downtime at AMEX.
How do I check the balance on my express gift card?
To check the available balance on a gift card, click here, visit any U.S. Express or Express Factory Outlet store, or call 1-888-244-0327.