Hey there, awesome readers! We know how exciting it is to receive a gift card, but what if you find yourself in the unfortunate situation where your gift card didn't activate? Don't you worry, we've got your back! Here are a couple of recommendations to help you sort out this little hiccup. 1. Double-check the Activation: First things first, let's make sure you didn't miss anything during the activation process. Sometimes, in the excitement of receiving a gift, we might accidentally overlook a step. So, grab your gift card and check if there's a sticker covering the activation code. Peel it off gently and voila! Your gift card might be ready to roll! 2. Reach Out to Customer Support: If you're confident that you followed all the activation steps correctly and your gift card still refuses to cooperate, it's time to call in the experts. Reach out to the store or company that issued the gift card and get in touch with their customer support team. They're the superheroes who can swoop in and save the day! Explain the situation politely and provide them with all the necessary information, like the gift card number, purchase date, and any other details they might need to assist you. 3. Keep Your Receipt Handy: Remember that
What to do if gift card was not activated?
Activation is typically done at the time of purchase, but there may have been an unknown issue that occurred at the point of sale. If the code doesn't work 24 hours after purchase, take the card back to the retailer along with your proof of purchase and ask them to activate it."
What do I do if my Visa gift card wasn't activated?
Call the phone number on the front sticker or on the back of the card.
- If the card was purchased in-person, it's probably already activated and ready to use.
- The phone number most likely leads you to the gift card issuer's customer service team and not to Visa directly.
What does it mean if a gift card is inactive?
Changing the status to inactive is something you'd do when you suspect fraud, for example when the gift card is lost or stolen. This is an end state, a deactivated card can't be used again. Any value remaining on the card is no longer available to the shopper.
Why is my active gift card not working?
Your gift card has expired. Gift cards have a 36 month expiry, which can be calculated 36 months from the date of issue, or you can see the expiry within the Check Balance section of our site. The retailer you have tried to use your gift card at is not a participating retailer with The Active Card.
How do I manually activate a gift card?
If a card needs to be activated, the ID number and activation code will be on the card, as well as a website and toll-free phone number via which you can activate the card. Gift cards that need activation may also require you to use a PIN.